Online Review Policy

1. INTRODUCTION

1.1. Lawfinity Solicitors (the “Company”) values feedback from its clients and strives to maintain the highest standards of service and professionalism. This Online Review Policy (the “Policy”) outlines the Company’s approach to online reviews and sets forth the principles governing the collection and use of client reviews.

2. OBJECTIVES

2.1. The objectives of this Policy are as follows:

1. To encourage clients to provide honest and constructive feedback about their experiences with Lawfinity Solicitors.
2. To actively seek and obtain reviews from clients on external review platforms, including but not limited to Google and Trustpilot.
3. To maintain transparency and credibility by ensuring that reviews accurately reflect client experiences.
4. REQUESTING CLIENT REVIEWS

3.1. Lawfinity Solicitors actively seeks client reviews on external review platforms, such as Google and Trustpilot, to provide clients with the opportunity to share their experiences.

3.2. Clients may be invited to submit reviews through various communication channels, including email, client portals, or the Company’s website.

3.3. Clients are encouraged to provide honest and unbiased feedback, whether positive or negative, to help the Company continually improve its services.

4. REVIEW GUIDELINES

4.1. Lawfinity Solicitors welcomes and values all client reviews but reserves the right to moderate and remove reviews that violate the following guidelines:

1. Offensive or inappropriate content, including but not limited to hate speech, profanity, or discriminatory language, will not be tolerated.
2. Reviews that do not pertain to the client’s genuine experiences with the Company or are factually inaccurate may be removed.
3. Any content that violates the terms and policies of the external review platforms, such as Google and Trustpilot, will be subject to removal.

5. TRANSPARENCY AND INTEGRITY

5.1. Lawfinity Solicitors is committed to transparency and integrity in handling client reviews. The Company will not engage in any fraudulent or deceptive practices to manipulate reviews, including but not limited to:

1. Falsifying or creating fake client reviews.
2. Offering incentives, monetary or otherwise, to clients in exchange for positive reviews.
3. Discouraging clients from submitting negative reviews.
4. CLIENT PRIVACY

6.1. Lawfinity Solicitors respects client privacy and complies with all applicable data protection laws when collecting and using client reviews.

6.2. Personal information of clients, such as names and contact details, will not be disclosed or shared without the explicit consent of the client.

7. RESPONSE TO REVIEWS

7.1. Lawfinity Solicitors may respond to client reviews on external review platforms to acknowledge feedback, address concerns, and provide additional information when necessary.

7.2. Responses to reviews will be professional, courteous, and in compliance with the review platform’s guidelines.

8. REVIEW MONITORING

8.1. The Company will actively monitor online reviews to ensure compliance with this Policy and to identify areas for improvement in its services.

9. REVIEW PERIODICITY

9.1. Lawfinity Solicitors encourages clients to provide reviews at their convenience. There is no obligation or requirement for clients to submit reviews.